Dar es Salaam
Kinondoni, Biafra
#QualityDriven
Support & Help
MR Creatine support helps with orders, delivery, payments, and product questions across Tanzania. For the fastest response, include your order number and the phone number used at checkout.
Contact support
Main office: Kinondoni, Biafra, Dar es Salaam, Tanzania
Typical response time: 1–2 business days (Monday–Friday, excluding public holidays).
When contacting us, include your full name, phone number, a short description of your request, and your order number if you have one.
Frequently asked questions
How long does delivery take?
Nationwide delivery typically takes 2–7 business days after your order is confirmed and dispatched. Remote areas may take slightly longer.
Which payment methods do you accept?
We accept card, EFT, and mobile-money payments through our secure payment provider on our website and mobile app checkout.
How do I track my order?
Sign in to your account on the website or app and open Order History. For urgent updates, email us with your order number.
Can I change my delivery address after ordering?
Contact us as soon as possible at support@mrcreatine.co.tz. We can update the address if the order has not yet been dispatched.
What if I receive the wrong or damaged item?
Report the issue within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund where applicable.
Do you offer in-store pickup?
Yes. You can visit any MR Creatine branch listed below. Call ahead if you want us to hold a specific product.
What we can help with
- Order status, delivery timing, and address confirmation
- Payment issues or failed checkout on the website or mobile app
- Account access, sign-in, and order history
- Wrong, missing, or damaged items — report within 48 hours of delivery
- Product usage questions and general supplement guidance
Branch locations
Arusha
Kijenge Kokoriko
Dodoma
Uzunguni, Njiapanda ya Waswano
Mwanza
Nera, Nyuma ya Hospital ya Bugando polyclinic